AI can help people feel heard, but an AI label diminishes this impact
(2024). AI can help people feel heard, but an AI label diminishes this impact. Proceedings of the National Academy of Sciences, 121(14), e2319112121. https://doi.org/10.1073/pnas.2319112121
2 passages quoted here
A message written with AI help can land better than one written alone — recipients report feeling more understood, not less.
AI-generated messages made recipients feel more heard than human-generated messages
Supporting Why AI Help Can Make You Seem Less Caring.
The moment someone believes AI was involved, that advantage reverses.
recipients felt less heard when they realized that a message came from AI (vs. human)
Supporting Why AI Help Can Make You Seem Less Caring.
Where this idea comes from
This paper builds on earlier work that is substantially more cited. If a claim above is a definition or a piece of theory rather than a new finding, the original is likely one of these.
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